These Terms of Service govern your use of the Gliss platform, operated by NexGeMM LLC. Please read them carefully before using the app.

By creating an account, clicking "I Agree," or otherwise accessing or using Gliss ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use Gliss. These Terms apply to all users of the Platform, including students or learners who book classes ("Students") and instructors who list classes ("Instructors"). Gliss is a two-sided software marketplace platform that connects independent Instructors with Students. Gliss is not an employer, educational institution, school, or agent for any Instructor or Student. Instructors are independent third-party service providers who retain sole, exclusive control over their schedules, curricula, instructional methods, and pricing. IMPORTANT: These Terms contain an arbitration agreement and class action waiver (Section 18). Please read them carefully.

The Platform is currently available to users in the United States. Account registration is limited to individuals 18 years of age or older. Minor students (under 18) may not create accounts directly. A parent or legal guardian ("Authorized Adult") may create an account and book classes on behalf of a minor student of any age. The Authorized Adult is the account holder and is solely responsible for all activity conducted on behalf of the minor, compliance with these Terms, and ensuring the minor meets any age, proficiency, or fitness requirements specified by the Instructor. By using the Platform, you represent that you are not barred from using Gliss under applicable law and that you are not registered or required to register as a sex offender with any government entity.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@gliss.live if you suspect unauthorized access. You agree to provide accurate, current, and complete information when creating your account and to keep it up to date. You may not register more than one account or transfer your account to another person. Gliss reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, if we believe you have violated these Terms, engaged in conduct harmful to the Platform or its users, or for any other reason at our sole discretion.

Gliss is a software platform that connects Students with independent Instructors. Gliss does not provide classes, employ Instructors, or control Instructor services. When a Student confirms a booking or purchases Instructor Credit, payment is processed through our integrated payment processor (e.g., Stripe, Inc.). Class prices, pass bundles, and Instructor Credit products are set by the Instructor, subject to Gliss platform rules and applicable law. Transaction, processing, and convenience fees apply to purchases on the platform. The exact fees depend on the selected payment method and may either be integrated into the class listing pricing or displayed alongside the specific payment options on the checkout screen before final confirmation. All options and associated transaction fees will be fully and clearly disclosed at checkout. Payment processing, convenience, and transaction fees are non-refundable except where required by law or expressly stated at checkout. If a payment transfer is returned, reversed, or disputed (such as a failed ACH transfer or a credit card chargeback), Gliss may suspend access, reverse related credits or passes, offset amounts owed, and charge reasonable administrative fees to recover associated bank fees and platform costs, to the maximum extent permitted by law.

Gliss charges Instructors a percentage-based platform fee on gross session revenue each calendar month. The standard rate is 8%. Founding Instructors pay a reduced rate of 3%. Standard Instructors automatically transition to the 3% rate after completing 60 sessions. Current fee rates are available at join-gliss.live and are subject to change with 30 days' advance written notice. Free Trial Period: Founding Instructors pay 0% on all sessions through August 31, 2026. Starting September 1, 2026, the 3% Founding Instructor rate activates automatically. To retain Founding Instructor status, Founding Instructors must publish at least one publicly visible class listing by August 31, 2026. Platform Fees are billed automatically around the 5th of each month for the prior month's completed sessions.

Gliss is a software marketplace connecting independent Students and Instructors. We are not a party to any instructional services agreement between users, nor are we an insurer, school, agent, fiduciary, or employer of any Instructor. This policy is intended to balance Student flexibility with Instructor scheduling, preparation, and capacity commitments. 1. CLASS FORMATS The cancellation rules depend on the class format designated by the Instructor, which is clearly displayed on the class listing: Type 1 (Fixed-Term / Enrollments): Multi-session courses, cohorts, or series with fixed dates (e.g., a 6-week course or choir). Type 2 (Pay-by-Session / Drop-In): Single, standalone classes or workshops. Type 3 (Private Lessons): One-on-one sessions scheduled directly within an Instructor’s available hours. 2. STANDARD INSTRUCTOR POLICIES Instructors set their own cancellation and refund windows (the "Standard Policy") for each class listing, subject to Gliss platform rules and applicable law. Students agree to review and comply with the specific Instructor's Standard Policy before booking or purchasing. If a listing, checkout screen, or written Instructor policy conflicts with these Terms, these Terms control unless Gliss expressly states otherwise in writing. 3. FIXED-TERM CLASSES (TYPE 1) RULES Because Type 1 classes require upfront commitments and seat allocations: In-Window Cancellations: Cancellations made in compliance with the Instructor’s Standard Policy receive a full refund, minus the non-refundable payment transaction fee and 3% refund processing fee paid at checkout. Late Cancellations: Cancellations made outside the Standard Policy window are strictly non-refundable unless explicitly authorized and initiated by the Instructor. No Partial Refunds: No partial refunds, makeup sessions, or platform credits for any missed individual sessions, unless agreed and initiated by the Instructor. 4. DROP-IN & PRIVATE LESSONS (TYPES 2 & 3) RULES For Type 2 and Type 3 classes, Students purchase "Class Passes" and use them to book individual sessions. One (1) Class Pass represents admissibility to one (1) scheduled session of that specific class. Automatic Class Pass Return: If a Student cancels a booked session in compliance with the Instructor’s Standard Policy, the Class Pass is automatically returned to the Student’s platform account. Returned Class Passes are non-transferable digital entitlements with no cash value, redeemable only for the applicable class or with the applicable Instructor as made available in the Platform. Cash Refund Option: To convert an eligible, unused Class Pass to a cash refund, a Student may view their remaining passes by class and submit a refund request on the individual class detail page, subject to: (i) Instructor Approval: The Instructor retains absolute discretion to approve or deny the request. Denied requests remain as active Class Passes. (ii) 150-Day Limit: Requests must be submitted and approved within 150 calendar days of the original purchase. (iii) Deductions: Approved refunds are returned minus the checkout transaction fee and a three percent (3%) refund processing fee retained by Gliss. Bundled Passes: If a session purchased as part of a package or bulk series ("Bundled Pass") is cancelled in-window, credit is returned strictly as a Class Pass. Bundled Passes are non-refundable to the original payment method except where required by law or expressly approved by the Instructor through the Platform. 5. INSTRUCTOR CREDIT Instructors may offer prepaid dollar-valued credit products ("Instructor Credit") through Gliss. Students may purchase Instructor Credit and apply the resulting balance to eligible classes offered by the same Instructor. Instructor-Specific Balance: Instructor Credit is tied to the purchasing Student and the particular Instructor identified at checkout. It is not a general Gliss wallet, is not usable with other Instructors, and may be used only for eligible classes, sessions, or offerings under that same Instructor as made available in the Platform. Eligible Use: Instructor Credit may be used for pay-by-session bookings and other Instructor offerings that Gliss enables from time to time. A class may be ineligible if it is closed to new joins, unavailable, full, no longer offered, not configured for Instructor Credit, or otherwise restricted by platform rules. No Cash Value Except as Required by Law: Instructor Credit is a limited-use prepaid entitlement and is not a bank account, deposit account, stored-value account issued by Gliss, or cash substitute. Instructor Credit is non-transferable, may not be resold, and is not redeemable for cash except where required by applicable law. No Expiration or Dormancy Fees: Purchased Instructor Credit does not expire and will not be reduced by dormancy, inactivity, or service fees, except that Gliss may reverse credits associated with a failed, refunded, fraudulent, or charged-back payment. Instructor Changes: If an Instructor stops teaching, disables a credit product, closes a class, changes availability, or leaves the Platform, existing Instructor Credit remains tied to that Instructor unless Gliss, in its sole discretion or as required by law, offers a refund, replacement credit, transfer, or other resolution. Refunds and Adjustments: Refunds of Instructor Credit to the original payment method are not guaranteed and may be subject to Instructor approval, payment processor rules, legal requirements, and deductions for non-refundable processing or convenience fees where permitted by law. Gliss may correct balances, reverse mistaken credits, or adjust ledger entries to address technical errors, fraud, chargebacks, refunds, or misuse. 6. INSTRUCTOR-INITIATED CANCELLATIONS If an Instructor cancels or reschedules a class, they may issue credit or refunds via: Class Pass Balance (Types 2 & 3 only); or Instructor Credit balance, if available for that Instructor; or Original Payment Method (All Types), which may be issued minus the original checkout payment transaction fee, subject to payment processor rules. 7. STUDENT NO-SHOWS If a Student fails to attend a scheduled session without canceling in accordance with the Instructor's Standard Policy, they forfeit the session. No refund, Class Pass, or Instructor Credit restoration will be issued, and the Instructor retains the full payment or redeemed value. 8. USER-TO-USER DISPUTES (SERVICE & QUALITY) Students and Instructors must attempt to resolve booking, scheduling, or quality disputes directly and in good faith. Support Escalation: If a mutual resolution cannot be reached, a party may contact Gliss support as a last resort at info@gliss.live. Platform Discretion: Gliss may, in its sole discretion, facilitate an informal resolution or issue discretionary platform credit. Gliss has no legal obligation to arbitrate or refund transactions and disclaims all liability arising from services rendered or user disputes. 9. FINANCIAL & TECHNICAL PROCESSOR DISPUTES Gliss does not hold session funds for users. Payments, payouts, reversals, and chargebacks are handled by Stripe, Inc. ("Stripe") or another integrated payment processor. Disclaimer: Gliss is not liable for payment network failures, processing delays, bank account errors, insufficient funds, or chargeback fees. Chargebacks: Chargeback disputes initiated through a bank will be resolved through the applicable payment network and processor. Bypassing the refund procedures in Sections 4, 5, or 8 by initiating an immediate chargeback may result in suspension of the Student's Gliss account and reversal of related Class Passes or Instructor Credit.

Instructors are independent contractors, not employees of NexGeMM LLC. You are solely responsible for the content, quality, and safety of your classes, obtaining any required licenses or permits, and complying with applicable laws. You agree to conduct yourself professionally in all interactions with Students and Authorized Adults. You must not engage in harassment, discrimination, retaliation, deceptive conduct, unsafe instruction, or inappropriate contact with any Student. Off-Platform Restrictions: You may not direct Students to make session payments outside of the Gliss booking system to avoid the platform fee. Violations may result in immediate account termination. Payment Processing Obligations: You are responsible for maintaining your linked payment processor account in good standing, honoring Instructor Credit and Class Pass balances associated with your offerings, and issuing refunds or adjustments to Students in accordance with Section 6.

Instructors providing services to students under 18 must comply with the following: Communication: Do not communicate with minor students via personal phone, text, email, or social media unless the Authorized Adult is included or has given written consent. Supervision: Conduct lessons in open, visible settings. If a lesson must occur in a less visible location, an Authorized Adult should be present or nearby. Physical Contact: Any physical demonstration must be explained in advance and consented to. Stop immediately if the student or Authorized Adult objects. Mandatory Reporting: You may be a mandatory reporter of suspected child abuse or neglect and agree to comply with all applicable reporting obligations.

Gliss reserves the right to require Instructors to complete a background check through a qualified consumer reporting agency as a condition of listing on the Platform. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA). If Gliss takes adverse action based on a background check report, you will receive a pre-adverse action notice, a copy of the report, and an opportunity to dispute inaccurate information. Background checks do not guarantee future conduct and do not constitute an endorsement by Gliss.

Instructors are solely responsible for determining, reporting, and paying all taxes arising from their use of Gliss, including income tax, self-employment tax, sales tax, use tax, and any similar taxes that apply to their offerings. Gliss does not provide tax, accounting, or legal advice. Depending on the payment flow, payment processor configuration, applicable thresholds, and law, tax forms or reports may be prepared or delivered by Stripe, another payment processor, Gliss, or no party. Gliss does not undertake to prepare, file, or deliver tax forms for Instructors except where required by applicable law. Instructors must provide accurate tax information when requested and authorize Gliss and its payment processors to collect, verify, share, report, withhold, or retain information as needed for tax compliance. Failure to provide required tax information may result in delayed payouts, withheld amounts, account restrictions, or other compliance actions. Whether or not an Instructor receives a Form 1099 or other tax form, the Instructor remains solely responsible for maintaining records and reporting all taxable income. Students are responsible for any applicable sales or use tax on class purchases where required by law.

You agree not to: • Post false, misleading, or fraudulent content • Submit fake or incentivized reviews • Harass, threaten, or discriminate against other users • Circumvent the Gliss booking system or direct off-platform payments • Solicit Students or Instructors for competing platforms • Use the Platform for any unlawful purpose • Post or send sexual content, mature or suggestive themes, nudity, or any material inappropriate for children • Reverse-engineer, scrape, or compromise Gliss's technology • Use automated scripts or bots to access the Platform • Impersonate any person or misrepresent your affiliation • Transmit spam or unsolicited commercial messages Gliss may remove, hide, restrict, or disable access to any content, listing, profile, message, review, photo, or other material that we believe violates these Terms, is abusive, harassing, discriminatory, misleading, unsafe, unlawful, or harmful to users or the Platform. Violations may result in immediate account termination and civil or criminal liability.

All content on Gliss — including the brand, design, and software — is owned by NexGeMM LLC. You may not reproduce or distribute it without written permission. By submitting content to Gliss, you grant us a non-exclusive, worldwide, royalty-free license to display and use that content on the Platform while it remains posted. To report copyright infringement, send a DMCA notice to info@gliss.live including: (1) identification of the copyrighted work; (2) location of infringing material; (3) your contact information; (4) a statement of good faith belief; and (5) your signature. Repeat infringers will have their accounts terminated.

After a completed session, Students and Instructors may leave reviews. Reviews must be honest, accurate, and free of discriminatory, defamatory, or offensive language. Gliss does not verify the accuracy of reviews and is not responsible for their content. We reserve the right to remove reviews that violate these Terms.

Gliss facilitates bookings for creative and educational classes. Gliss does not maintain accident medical insurance or liability insurance for Instructors, Students, or their guests. To the maximum extent permitted by applicable law, you assume all risks arising from your use of the Platform and participation in any class. Nothing in this section limits Gliss's liability for its own gross negligence or willful misconduct. Gliss does not employ Instructors, does not supervise classes, and is not responsible for the conduct of any Instructor or Student.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless NexGeMM LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of: • Your use of or access to the Platform • Your content or listings • Your breach of these Terms • Your interactions with other users • Your failure to comply with applicable laws or tax obligations • Your negligence or willful misconduct

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXGEMM LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT IS ACCURATE OR COMPLETE.

To the maximum extent permitted by law, Gliss will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform. Gliss's total liability for any claim shall not exceed the greater of: (A) fees paid by you directly to NexGeMM LLC in the prior 12 months, excluding amounts paid to Instructors or third-party processors; or (B) $100 USD.

Pre-Arbitration Notice: Before initiating arbitration, provide Gliss at least 30 days' written notice at info@gliss.live. Arbitration: Unresolved disputes will be settled through binding individual arbitration under AAA Consumer Arbitration Rules, conducted in San Francisco, CA or by phone/video at your election. Class Action Waiver: You waive the right to participate in any class action or representative proceeding. Exceptions: Either party may seek relief in small claims court. Intellectual property and emergency injunctive relief claims are excluded from arbitration.

These Terms are governed by the laws of the State of California and the United States. Any judicial proceedings not subject to arbitration must be brought in state or federal court in San Francisco, California.

Gliss shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, or failures of third-party services.

Severability: If any provision is found invalid, it will be modified to the minimum extent necessary, and the remaining provisions continue in full force. Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and NexGeMM LLC. Assignment: You may not assign your rights without Gliss's prior written consent. NexGeMM LLC may assign these Terms in connection with a merger, acquisition, or sale of assets.

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of Gliss after changes take effect constitutes acceptance.

Questions about these Terms? Reach us at: info@gliss.live NexGeMM LLC 2108 N ST, STE N Sacramento, CA 95816